BMC Accredited Administrator: BMC Remedy IT Service Management 8.0

BMC Accredited Administrator: BMC Remedy AR System 8.0

Foundation Certificate in IT-Service Management

ITIL - Grundlagen für IT-Service Management

BMC Remedy ITSM Suite

Service Level Management in der Praxis

ARS-Praxisschulung für Fortgeschrittene

User-Help-Desk-Lösungen mit Remedy AR System

Tivoli für Operatoren

Überblick über HP OpenView-Technologien

CCM4 Bediener-Administrator-Designer

BMC Remedy Service Request Management